Store Policy

This Store Policy explains how Looters Computas sells, ships, warrants and supports refurbished computer equipment purchased through looterscomputas.online. It should be read together with our Terms and Conditions. By placing an order you agree to this Policy.

1. Nature of the goods

Unless a listing is clearly marked as new, goods sold by Looters Computas are refurbished. They have been inspected, tested and prepared for resale. Cosmetic marks, light scratches or signs of previous use may be present and do not, of themselves, constitute a defect. Please read each product page carefully, including any notes on specification, inclusions (such as chargers) and condition, before you buy.

2. Orders, payment and shipping

We accept payment methods shown at checkout, including PayPal and, where you complete the purchase on Trade Me, Afterpay (subject to Afterpay’s own terms). Orders are packed after payment has cleared. You select shipping on the product page or in your cart; the quoted shipping charge forms part of your total.

We ship within New Zealand. Delivery estimates are indicative. Once a courier has collected the parcel, transit is outside our direct control. Please inspect the outer packaging on arrival and notify us promptly if it appears damaged.

3. Ninety (90) day warranty

Each product sold by Looters Computas is covered by a ninety (90) day limited warranty from the date of delivery, covering faults in materials and workmanship that prevent the goods from working as reasonably described. The warranty does not cover:

• normal cosmetic wear, or marks disclosed in the listing;
• damage caused after delivery, including impact, liquid, electrical surge, unauthorised repair, or use outside ordinary purpose;
• software issues, passwords, or data you store on the device;
• consumables (batteries showing age-related wear consistent with a refurbished unit, unless the listing promised otherwise);
• faults reported after the ninety day period has expired.

This warranty sits alongside, and does not replace, any non-excludable rights you have under the Consumer Guarantees Act 1993.

4. Returns and warranty claims — shipping responsibility

If you believe goods are faulty within the warranty period, contact us first at LootersRetail@protonmail.com with your order details, a description of the fault, and photographs where helpful. Do not return goods until we have confirmed the next step.

The customer is responsible for paying the initial return shipping of the item to Looters Computas. Please retain proof of postage and pack the goods securely, ideally in the original packaging.

On receipt we will inspect the item and determine the appropriate outcome (repair, replacement, refund, or a finding that the goods are not faulty or that the fault is not covered). That decision will be communicated to you in writing (email is sufficient).

If, following inspection, Looters Computas accepts that the fault is our responsibility under this Policy or applicable New Zealand consumer law, we will:

• reimburse the reasonable return shipping expense you incurred to send the item to us, upon proof of that expense; and
• mediate the situation in respect of the product — which may include repair, replacement with an equivalent item, a refund of the purchase price, or another remedy we agree with you — and cover shipping of any replacement or returned-repaired unit back to you.

If inspection shows the goods are not faulty, that the fault was caused after delivery, or that the claim falls outside this Policy, we may decline the claim. In that case return shipping to you, if you want the goods back, is at your expense unless the law requires otherwise.

Change-of-mind returns are not offered as a standard right on refurbished electronics, except where New Zealand law requires a remedy. Please choose carefully.

5. Data and privacy on devices

Refurbished storage is wiped as part of our process where practicable. You are responsible for backing up and for removing any personal data before returning a device. We are not liable for data you leave on goods sent to us.

6. Contact

Looters Computas — looterscomputas.online
Email: LootersRetail@protonmail.com